"Social Care Channel"
Online information about the provision of social care, including an interface that allows potential customers interactive access to the database where they can change some of their logged data, get personalised advice, register their demands, etc.Like the Municipal VirtuHalls also the Social Care Channel typically concerns information and communication (and not transaction) facilities. Because of its informational content it targets all user groups, except teachers and pupils of schools.
Access to the information is at least via telephone modem and ISDN. In more than half the cases also through kiosks. "Social Care Channel" applications are fully functional on open (Web) sites, with no specific access criteria. The information is free. Read the evidence reports for more about the technology we deployed.
There are no recurring tasks. User-feedback can be acquired. User-profiling is not popular.
The trans-european consulting of information across cities is possible. The "Social Care Channel" can be migrated and instanced in another City and used through several access cases. No ancillary providers are foreseen, besides the current providers.
"Social Care News"
A news service about Social Care.Like the Municipal VirtuHalls also the Social Care News typically concerns information and communication (and not transaction) facilities. Because of its informational content it targets all user groups, except teachers and pupils of schools.
Access to the information is over a range of access modes. Mentioned are dedicated equipment, telephone modems, ISDN, cable modems, hybrid set-top boxes for digital TV (OpenTV and Viaccess, Mediahighway and MediaGuard, Teletext and telephone), hybrid Web-Browser-TV terminals, intermediate combinations of the above, mixed, advanced set-top-boxes for full TV, radio and web and full TV, radio and PC (incl. Web), and kiosks in public places.
"Social Care News" applications are fully functional on open (Web) sites, with no specific access criteria. Piping technologies are also used (f.e. e-mail). The information is free. Read the evidence reports for more about the technology we deployed.
Recurring tasks do not play an important role. User-feedback can be acquired. User-profiling is an option, which is logical since returning interactive citizens would like the comfort of being recognised by the system.
The trans-european consulting of information across cities is possible. The "Social Care News" can be migrated and instanced in another City and used through several access cases. No ancillary providers are foreseen, besides the current providers.
